F.A.Q.

How long is the voucher valid, and can this be extended?

All vouchers are valid until 1 year after issue. This period of validity can be extended as long as the voucher is still valid. There are costs involved. You can easily arrange an extension yourself. Enter your voucher number at reservation and choose 'change voucher'. After the expiry date, the voucher can no longer be extended.

Can the experience also be given in English?

No problem! All colleagues of the providers speak English.

Is the experience available on a specific date?

You can see when there is still availability under the experience. There you can also book directly. An overview of all experiences on a certain day can be found in the schedule. The availability is shown in different colors: red (full), yellow (almost full), green (available) or gray (on request). You can make a reservation for days that are 'on request'. The planners do their utmost to schedule you for that day. Do you already have a voucher? Then go to reservation.

Can I postpone or cancel the experience?

Yes, free of charge up to 24 hours before the experience. After that, costs may be charged, for example because the provider can not book another participants for that period, or costs have already been made.

Can I also pay at the location?

Unfortunately, that is not possible. The providers only schedule appointments when prepaid. This is done because of 'no shows'.

I made a reservation, but have not heard anything yet

After booking you receive a confirmation by email within a few minutes. Did you not receive the mail? Then your reservation is not sent. Check your reservation by entering your voucher number at reservation. After booking, the planner will contact you within 2 working days to confirm the appointment. For questions about your appointment, contact the planner directly. You have received the contact details by email. You can also request this information by entering your voucher number at reservation. Unfortunately, Eveline.nl cannot help you with questions about the planning. Please do not come to the location until your reservation is confirmed.

Can I change the voucher after ordering?

Yes this is possible! For example, you can extend the experience or even choose something completely different. Ideal if you find another experience more enjoyable. No costs are charged for this, you only have to pay the difference in price. The voucher is not redeemable for money so you will not get a refund when you choose a cheaper product. You can easily arrange it yourself, enter your vouchernumber at reservation and choose 'change voucher'.

Can I book a experience for a group?

Of course you are also very welcome with your friends, family or colleagues! Because there is always some custom work involved for groups, you can request a quotation.

How does ordering work exactly?

Read all about it on our page How it works

My voucher number does not work, what now?

Vouchers from Eveline.nl always have 11 digits and no letters. Check your voucher via reservation. Is the voucher not found? Then check whether it is still valid. Unfortunately, when the validity period has expired, the voucher can no longer be used.

What does the voucher look like?

Download this example.

What is the minimum age of the participant or passenger?

Take a look at the Specifications section of the experience of your choice, that is what it says.

My question is not listed here...

You can of course also contact us via chat, e-mail or telephone.
Go to our contact page for this.

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